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Missed a Conference session or one of our Virtual Discussions? Please find select presentations available for rental below! If you would like to see an additional video from our programming made available for rental, please contact AskCNAR@cnar-rcor.ca and we will do our best to accommodate your request. Rental includes 72-hour access to the video recording. (Please note, pricing is per session. Cost includes HST.)
2024 Video Rentals
2024 January Virtual Discussion
Hot Topics: International Mobility and Professional Registration
(Original Broadcast Date: January 18th, 2024)
A panel from the regulatory community will discuss trends, initiatives, challenges, and opportunities in international labour mobility and professional registration.
The following panelists featured: Nancy Tran, Director of Registration, College of Midwives of Ontario (CMO); Amit Banerjee, Director of Registration, Association of Professional Engineers and Geoscientists Alberta (APEGA) and CNAR Board Director; and Corinne de Bruin, Executive Director of Registration, College of Physicians and Surgeons of British Columbia (CPSBC) and member of the Federation of Medical Regulatory Authorities of Canada's (FMRAC's) Registration Working Group. This discussion is facilitated by Christine Nielsen, CEO, Canadian Society for Medical Laboratory Science (CSMLS).
2023 Video Rentals
April 2023 Virtual Discussion
Regulatory Bodies vs. Professional Association Mandates: How do they differ? How can both work together to serve the public interest
(Original Broadcast Date: April 3rd, 2023)
Many regulators have a single focus: to regulate professions in the public interest; however, some continue to have dual regulatory and professional association mandates. The panel explores how regulatory and association mandates differ; the grey areas in between; and the impact when serving the public interest.
The following panelists featured: Jody-Lee Farrah, Executive Director & Registrar, Alberta College of Social Workers; Joy Peacock, CEO & Registrar, College of Registered Nurses of Alberta; and Richard Spelliscy, Registrar & CEO, College of Alberta Psychologists. This discussion is facilitated by Claude Balthazard, Registrar and VP Regulation, Human Resources Professionals Association.
2022 Video Rentals
What is the Public Interest - Virtual Discussion (Februrary 2nd, 2022)
What is the Public Interest?
(Original Broadcast Date: February 2nd, 2022)
In this Virtual Discussion, the panelists explore:
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Is the concept of public interest so ill-defined that it is not useful and possibly harmful?
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Harry Cayton proposes object statements should be more direct and provide less 'wiggle room.' Would you agree?
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Assuming that governments are not going to tighten object statements at this time, what are we to do?
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One interesting development has been in Alberta, where the government has mandated that regulatory colleges divest themselves of association functions. Will this resolve the issue?
This discussion was facilitated by Claude Balthazard and the panel features Cynthia Johansen, Lynsay Nair, Richard Steinecke and Jason Kully.
CNAR 2021 Video Rentals
Keynote Address - Harmony Johnson
Keynote Address - Harmony Johnson
(Original Broadcast Date: October 20th, 2021)
Harmony Johnson sɛƛakəs, is of Tla’amin First Nation (Coast Salish) ancestry and was raised in Tla’amin territory where most of her family resides. Harmony has served in senior roles with the In Plain Sight review in BC health care, and with the First Nations Health Authority, First Nations Summit, and First Nations Forestry Council, and is currently the interim Vice-President for Indigenous Wellness and Reconciliation at Providence Health Care. She is the co-author of a number of publications, including print and digital books about her grandmother’s life history and Tla’amin teachings. Harmony has a BA from Simon Fraser University and an MHA from the University of British Columbia.
During her presentation, Harmony unpacked and discussed the key terms as related to truth and reconciliation, in order to develop a shared language and meaning that equips the partnered work of reconciliation moving forward.
Top Ten Cases
Top Ten Cases You Need to Know About (Original Broadcast Date: October 21, 2021) Theme: Discipline
In order for regulators to achieve excellence they must be aware of the legal framework in which they operate - particularly the judge-made legal framework which changes with each important new case that is decided. We will summarize and analyze the most interesting recent American, Canadian, and other Commonwealth cases in regulatory law, pulling together themes and highlighting differences between countries including discipline, registration, and human rights issues. We will also give the audience tips for managing and applying those decisions in the regulatory setting. This panel features Marjorie Hickey, Partner, McInnes Cooper; Julie Maciura, Managing Partner, Steinecke Maciura LeBlanc; and James Casey, Partner, Field Law.
The Great Debate - 3 Controversial Enforcement Subjects - Only One Winner Each
The Great Debate - 3 Controversial Enforcement Subjects - Only One Winner Each (Original Broadcast Date: October 20, 2021) Theme: Investigations
All regulators want to protect the public the best way they can. Meeting their mandate requires innovation, adaptation, and at times even creativity. In doing so, regulatory investigators employ a variety of techniques and strategies to get the job done. Some of these efforts can be controversial. This session examines three such controversial approaches and allows for a debate between two enthusiastic and, arguably, opinionated speakers, each trying to outwit, out-class, and win the day over the other. The subjects to be debated are: Should all investigative interviews be audio recorded? Is it appropriate to commence undercover investigations on regulated professionals? Should regulators consider a “remote only” policy on investigations, considering what we have learned from the pandemic experience? There will be a wrap up discussion with the debaters exploring the three topics in greater depth. Debaters featured: Jeremy Quesnelle, Deputy Chief Executive Officer, College of Naturopaths of Ontario; and Dean Benard, President & CEO, Benard + Associates.
Professional Licensing and Online Ratings
Professional Licensing and Online Ratings: Lessons Learned from Regulatory Leaders Around the World (Original Broadcast Date: October 19, 2021) Theme: Technology and Testing
The popularity of digital platforms has prompted some to argue that occupational licensing models should be updated to reflect this emerging trend. The European Commission and the American Federal Trade Commission have also praised online mechanisms for generating valuable information, while reducing market failures and consumer risks. Recent studies go further and suggest that online reviews and ratings may even be a “de facto substitute for” professional licensing bodies. Although rating mechanisms may play an important role in regulating professions, they have to be viewed with caution. This presentation discusses how leaders of occupational licensing bodies in Canada, Europe, the United States, and Australia have considered how online consumer review platforms might be one way to address some shortcomings of occupational licensing and how today’s regulatory leaders could consider their use. It will also consider the concerns that online ratings platforms are unreliable. This panel features Cathi Mietkiewicz, Lawyer, Mietkiewicz Law; Kym Ayscough, Executive Director, Regulatory Operations, Australian Health Practitioner Regulation Agency (AHPRA); and Marc Spector, Deputy Registrar, Home Construction Regulatory Authority.
Preventing Risks to the Public Before They Happen
Preventing Risks to the Public Before They Happen: Practical Tools for Risk-Based Regulators (Original Broadcast Date: October 14, 2021) Theme: Hot Topics
The popularity of digital platforms has prompted some to argue that occupational licensing models should be updated to reflect this emerging trend. The European Commission and the American Federal Trade Commission have also praised online mechanisms for generating valuable information, while reducing market failures and consumer risks. Recent studies go further and suggest that online reviews and ratings may even be a “de facto substitute for” professional licensing bodies. Although rating mechanisms may play an important role in regulating professions, they have to be viewed with caution. This presentation discusses how leaders of occupational licensing bodies in Canada, Europe, the United States, and Australia have considered how online consumer review platforms might be one way to address some shortcomings of occupational licensing and how today’s regulatory leaders could consider their use. It will also consider the concerns that online ratings platforms are unreliable. This panel features Cathi Mietkiewicz, Lawyer, Mietkiewicz Law; Kym Ayscough, Executive Director, Regulatory Operations, Australian Health Practitioner Regulation Agency (AHPRA); and Marc Spector, Deputy Registrar, Home Construction Regulatory Authority.
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Assessing Competency of a Diverse and International Workforce
Assessing Competency of a Diverse and International Workforce (Original Broadcast Date: October 13, 2021) Theme: Diversity and Inclusion
According to Health Canada only 40% of people with international health credentials are employed in their field of study; yet, in 2020 some 40,000 healthcare jobs in Canada remained unfilled. We are aware that Canada’s immigration policy focusses on attracting skilled newcomers to Canada, but what structures are in place to help skilled professionals with diverse backgrounds, knowledge, and experience successfully navigate the path to licensure? Practice Assessment of Competence at Entry (PACE) is a new approach to assess the entry-to-practice competence for pharmacist candidates seeking licensure through the Ontario College of Pharmacists (OCP). The session will uncover lessons learned from a comprehensive evaluation of PACE and how the development and implementation of a three-year project called Pilot Program to Prepare for Practical Training (P4T) by NAPRA addresses some of the gaps identified. Speakers include Andrea Nelson, Project Manager, Pilot Program to Prepare for Practical Training (P4T), National Association of Pharmacy Regulatory Authorities; and Julie Koehne, Registration Lead, PACE & SPT, Ontario College of Pharmacists.
Can a Competency Requirement for Eligibility Save the Election Process?
Can a Competency Requirement for Eligibility Save the Election Process? (Original Broadcast Date: October 12, 2021) Theme: Governance
As governance models for regulators change world-wide, pressures have increased on regulators to ensure Councils (Boards) are competent and accountable to the public and to government. This is particularly the case with elected models, where a tension can exist between a representative’s fiduciary duties, public interest mandate, and perceived “accountability to the constituents” who elect them. Short of legislative change, what can regulators do to meet these demands and ensure an accountable, transparent process, as well as the competence of its Board members? This presentation will focus on the Royal College of Dental Surgeon of Ontario’s (RCDSO) experience in establishing a pre-screening process for candidates to be eligible to stand for election to Council. This timely topic is applicable across professions and jurisdictions as regulators face the challenge of adapting to governance changes, while working within an existing governance/election structure. Speakers include: Dayna Simon, Senior Counsel, Professional Conduct and Regulatory Affairs, Royal College of Dental Surgeons of Ontario; and Daniel Faulkner, Registrar & CEO, Royal College of Dental Surgeons of Ontario.
Regulators are Employers Too: Understanding How to Effectively Address the Human Resources Issues that Regulators Face
Regulators are Employers Too: Employment in the Age of COVID-19 (Original broadcast date: November 25, 2020)
A regulator has many functions. We often hear about regulators’ gatekeeping function and discipline function vis-à-vis their applicants and members, or about their governance issues vis-à-vis their boards of directors or councils. However, we don’t often hear about their function as employers vis-à-vis their own staff. And yet, human resources issues are incredibly important to regulators. These issues can have a huge impact on a regulator’s ability to meet its overarching public interest mandate, mostly because it is well understood that engaged employees will produce better results. Conversely, a mishandling of human resources issues can affect the regulator’s risk profile in significant ways. In this session, the panelists explore these issues in the context of the COVID-19 pandemic. This panel features Natasha Danson, Partner, Steinecke Maciura LeBlanc; and Claude Balthazard, Registrar and Vice-President Regulation Human Resources Professionals Association.
Case Studies: Tips, Tricks, and Lessons Learned from Regulatory Reform Processes
Case Studies: Tips, Tricks, and Lessons Learned from Regulatory Reform Processes (Original broadcast date: November 19, 2020)
Regulators are under increased scrutiny to ensure fair, transparent and accountable processes to meet their legislative mandate and expectations of government, stakeholders and the public. Join senior officers of three regulators as they discuss their recent experiences with regulatory reform. While each undertook a different approach, all have achieved increased transparency and accountability. Among many shared insights, participants will learn about: the challenges and triumphs each organization faced in modernizing its processes and improving oversight; how automation, risk profiling, and measuring impact helped improve the regulation of members, responses to complaints and the protection of the public; overcoming hurdles associated with organizational culture in implementing change; and how to breathe life into requirements of transparency and accountability. This discussion features Michael Caffaro, Assistant Registrar and Complaints Director College of Physicians & Surgeons of Alberta; David Kay Chief Professional Conduct Officer, College and Association of Registered Nurses of Alberta; Cindy Smith, Executive Director, Saskatchewan Registered Nurses Association; and Julie Gagnon, Partner, Reynolds Mirth Richards & Farmer LLP.
Top Ten Cases
Top Ten Cases (Original broadcast date: November 18, 2020)
This session covers the ten most significant professional regulation cases decided during the past year. Cases cover all areas of professional regulation (e.g., registration, complaints, discipline). For each case you will not only find out what decision was made and why, but also the lessons regulators can learn from the cases. Facilitated by Richard Steinecke, this panel of regulatory experts features Marjorie Hickey, McInnes Cooper; Julie Maciura, Steinecke Maciura LeBlanc; and James Casey, Field Law.
Able or Just Willing? A Discussion of the Evolving Role of Volunteers in Professional Regulation (Original broadcast date: November 12, 2020)
Able or Just Willing? A Discussion of the Evolving Role of Volunteers in Professional Regulation (Original broadcast date: November 12, 2020)
The relationship between regulators and their volunteers is changing. Volunteers carry out some of the regulator’s most important functions, but are not always subject to commensurate levels of training, risk management, and oversight. With significant change in the governance of regulators coming (or already underway), it is the right time for all regulators to think critically about how they recruit, select, train, compensate, and evaluate their volunteers. This panel features: Thomas Lutes, General Counsel/Deputy CEO, Architectural Institute of BC; Graeme Keirstead; Deputy Registrar / Chief Legal Counsel; College of Physicians and Surgeons of British Columbia; and Greg Cavouras, Associate, McFee & Roos LLP.
Effective Governance: Maximizing Innovation in the Absence of Legislative Change (Original broadcast date: November 11, 2020)
Effective Governance: Maximizing Innovation in the Absence of Legislative Change (Original broadcast date: November 11, 2020)
The duty of every regulatory body and its council is to regulate in the public interest. How does a council achieve effective governance when its legislation presents barriers? There are a number of matters considered to be best practices in governance. Despite a growing consensus on these best practices, provisions in the governing statute may mean that it is not possible in the short term to achieve a legislative change with respect to the size, composition and process for selection of council members. This panel discusses various steps that can be taken to improve effective governance of regulatory bodies without legislative change. This panel features: Nancy Lum-Wilson, Registrar and CEO of the Ontario College of Pharmacists; Lise Betteridge, Registrar and CEO of the Ontario College of Social Workers and Social Service Workers; Beth Deazeley, Registrar and CEO of the College of Early Childhood Educators; Debbie Tarshis, Legal Counsel, WeirFoulds LLP; and Deanna Williams, President, Dundee Consulting Group Ltd.
The Growth of Online Proctoring in Credentialing: Applications to High-Stakes Exams
The Growth of Online Proctoring in Credentialing: Applications to High-Stakes Exams (Original broadcast date: October 28, 2020)
Online proctoring continues to experience greater exposure and traction in the credentialing industry as the technology behind it advances to new levels and addresses concerns related to stability, security, and accessibility. How do these advancements impact uptake for high-stakes credentialing programs? Is online proctoring an appropriate delivery mode for these programs? What are the security considerations to keep in mind as high-stakes credentialing programs assess and consider this delivery method? What are the key elements to keep in mind and evaluate in terms of measurement equivalence for examinations administered through online proctoring in comparison to other test administration modalities? The panel shares how online proctoring and test center delivery compare but also how they differ, using key data points as it relates to exam performance. They will also discuss pros and cons for different delivery modalities to better understand the opportunities and risks associated with the adoption of online proctoring as a complementary or alternative approach for the delivery of high-stakes examinations. In addition, the panel will share why credentialing bodies should consider online proctoring as it will undeniably continue to be a growing part of the industry’s future. The panel features Isabelle Gonthier, President and COO, Yardstick Assessment Strategies; Greg Pope, Director of Examinations, The Association of Professional Engineers and Geoscientists of Alberta (APEGA); Autumn Saylor, Director, Assessment Services, International Code Council (ICC), and Tamara Richter, Executive Officer, College of Licensed Practical Nurses of Alberta (CLPNA).
Q&A with William Lahey
Q&A with William Lahey (Original broadcast date: October 26, 2020)
On October 26th, 2020, CNAR was very honoured to present William Lahey, President of the University of King’s College, Full Professor of Law (on leave) at Dalhousie University, Chair of the Board of EfficiencyOne, and a member of the Nova Scotia Barristers’ Society at CNAR's Master Class workshop.
During this compelling presentation and Q&A, Mr. Lahey provided his insights into what we can expect from professional occupational licensing in the future: what are governments doing and what have we learned from the reports of external reviews? What can we all do on our own to be better regulators? CNAR is pleased to offer this session replay to all CNAR 2020 Conference registrants as a special bonus session (used with permission from Mr. Lahey).
Truth and Reconciliation
Braiding Two Worlds: Developing Culturally-Responsive Regulatory Practices in an Era of Truth and Reconciliation (Original broadcast date: October 15, 2020)
The mandate of the Ontario College of Teachers involves reviewing and accrediting programs of professional education including a number of Indigenous Education programs in several faculties of education across Ontario. Accreditation reviews involve coordination between Accreditation Unit staff, faculties, accreditation panels, and the Accreditation Committee of the Council. These coordinated efforts demonstrate a shared commitment to ensure a high standard for teacher education programs in the province of Ontario. To further situate the work of accreditation in an era of Truth and Reconciliation, the Accreditation Unit has engaged in a review of its regulatory processes. By engaging Indigenous scholars and knowledge holders to lead us in the development of culturally-responsive processes within existing structures of the regulatory environment, we have engaged members and the broader public to provide input on how to adapt a colonial ‘transactional’ process in an attempt to braid the two world-views. This panel features Anna-Marie Nielsen, Manager of Accreditation, Ontario College of Teachers; Carmelina Martin, Program Officer, Ontario College of Teachers; and Marg Raynor, Program Coordinator, The Tecumseh Center for Aboriginal Research and Education.
The Role of Regulators and Systemic Racism
The Role of Regulators and Systemic Racism (Original broadcast date: October 14, 2020)
This session explores issues of race and racialization within regulated professional contexts. Facilitated by Zubin Austin, Professor and Koffler Research Chair at the Leslie Dan Faculty of Pharmacy and the Institute for Health Policy, Management, and Evaluation at the Faculty of Medicine at the University of Toronto, this discussion addresses important issues associated with inclusion, diversity, and equity within regulated professions. Featured panel includes Shamira Madhany, Managing Director, Deputy Executive Director, World Education Service and Jan Robinson, Registrar & CEO, College of Veterinarians of Ontario.
(Millennials in Motion) The Changing Regulatory Landscape of the Multi-Generational Workplace
Millennials in Motion: The Changing Regulatory Landscape of the Multi-Generational Workplace (Original broadcast date: October 7, 2020)
Millennials now make up the largest portion of the Canadian workforce. They are often described as being entitled or expecting too much freedom from their regulators or employers. Although they are determined to achieve work-life balance or integration, millennials have also reported suffering from burnout from an excessive workload. This panel explores the changing landscape faced by regulators in their regulation of millennial professionals and multi-generational workplaces. Regulators must ensure that they remain relevant to a diverse body of professionals, which includes a growing demographic of millennials. Regulators must listen to the practice challenges and needs of young professionals in order to assist them in providing competent and safe care. Panelists include: Megan Mah, Associate, WeirFoulds LLP; Heidi Besuijen, Partner Reynolds Mirth Richards & Farmer LLP; Sheryl Sarfin, Manager, College of Nurses of Ontario; Lyndsay Nair, Executive Director, SALPN.
Restoring Confidence: Some Lessons Learned from the Recent Transformation of the Ordre des ingenieurs du Quebec (QIC) (Original broadcast date: September 30, 2020)
Restoring Confidence: Some Lessons Learned from the Recent Transformation of the Ordre des ingenieurs du Quebec (QIC) (Original broadcast date: September 30, 2020)
• Develop a common vision (strategic plan)
• Strengthen the management team and mobilize employees
• Proactively and transparently communicate the ambitious targets that have been set and the results that have been achieved
• Develop and maintain closer ties with stakeholders
Kathy Baig and her colleagues on the OIQ’s Board of Directors did all of this–and more–to speed up the organization’s transformation. The result? In just 36 months, the confidence of the government and the public were restored. She will briefly talk about how the OIQ strengthened its public protection mechanisms. Any organization can undergo a crisis of confidence like the one that the OIQ and the engineering profession recently experienced in Québec. Kathy Baig will share some useful lessons and advice that your organization can apply if it ever goes through this type of crisis. The speaker for this session is Kathy Baig, President, Ordre des Ingénieurs du Quebec (OIQ).
Keynote: Policy Horizons
Fireside Foresight: Exploring how Future Trends and Disruptions May Impact Regulated Industries (Original broadcast date: September 24, 2020)
How might advances in AI change the value and nature of knowledge work? How could changes to the way that people receive and interpret information affect their perception and expectations of professional experts? And what might telework and greater international trade in services mean for regulation of professional activities? We are living in highly uncertain times and are already seeing some of the trends and disruptions that could affect the work of regulators and those working in regulated professions. Join us for an exciting virtual fireside chat which addresses the Next Digital Economy, the convergence of biological and digital technologies, and the future of social connections and sense-making with an eye to the potential impact on regulators. This talk will also help you think through orienting your work to better adapt to new disruptions and unpredicted changes. Featuring Eric Ward, Senior Director, Policy Horizons Canada and Kevin Taylor, Registrar & CEO, College of Respiratory Therapists of Ontario.
The Mouse and the Elephant: One Small Regulator’s Journey to a Bigger Future (British Columbia)
The Mouse and the Elephant: One Small Regulator’s Journey to a Bigger Future (Original broadcast date: September 23, 2020)
In 2019, following the announcement of the Cayton Report recommendations in British Columbia, the College of Midwives of BC (CMBC) set out to “get ahead” of impending change; Specifically, the call for the amalgamation of Colleges. This session covers the process under which CMBC considered its options and chose a path ahead of government direction, to amalgamate with the BC College of Nursing Professionals (BCCNP). The session also provides insight into the challenges associated with a smaller regulatory body (7 staff and 500 registrants) amalgamating with a much larger one (160 staff and 60,000 registrants) and its impact on operational, governance and strategic directions for both organizations (and the new one they are creating). Panel features Cynthia Johansen, Registrar and CEO, BC College of Nursing Professionals; Louise Aerts, Registrar/Executive Director, College of Midwives of British Columbia; and Tanya Momtazian, Board Chair, College of Midwives of British Columbia.
Surviving the Monster Discipline Hearing that Consumes All of Your Resources – and Sanity
Surviving the Monster Discipline Hearing that Consumes All of Your Resources – and Sanity (Original broadcast date: September 10, 2020)
For a small(er) regulator, a long and vigorously contested discipline hearing, along with the consequent appeals, motions for a re-hearing, etc., can consume much of your time, energy, money and human resources. If such a mammoth hearing cannot be avoided, how can regulators manage the administrative and communications aspects of the process? Each of the speakers has been involved in cases that test the boundaries of what regulators can reasonably expect in complaints and disciplinary hearings and have the scars, along with the consequent wisdom and experience, to prove it. This session was conducted in a casual interview format to permit the exchange of ideas between all of the speakers. Panel features Bernie LeBlanc, Partner, Steinecke Maciura LeBlanc; Jan Robinson, Registrar & CEO College of Veterinarians of Ontario; Victoria Rees, Q.C., Counsel, Professional Regulation with Pink Larkin; and Naakai Garnette, Director of Professional Conduct, College of Massage Therapists of Ontario.
Modernizing Practice Standards in Response to Disruptive Technologies
Modernizing Practice Standards in Response to Disruptive Technologies (Original broadcast date: September 9, 2020)
In an era of emerging disruptive technologies, e-commerce, landmark legal rulings and changing preferences on how patients access their health care, there is an imperative for regulators to adopt a nimble approach. Direct to consumer initiatives, AI and remote practice and more, all pose the question as to how regulators can respond in a nimble fashion to a shifting landscape and provide guidance to their registrants and ensure that quality care continues to be provided, inter-professional collaboration is supported and above all, the public interest is protected. In this panel discussion, three Colleges address how they are responding to disruptors. The panel features Fazal Khan, Registrar, CEO, College of Opticians of Ontario; Maureen Boon, Former Registrar/CEO, College of Optometrists of Ontario; and Andréa Foti, Assistant Registrar, Royal College of Dental Surgeons of Ontario.